Talk over Document

That 20-page PRD you spent a week writing? Nobody read it.

The best Product Managers know that documentation is a tool, not a goal. A 10-minute conversation often achieves more than a 10-page document.

What This Means in Practice

• Have the conversation BEFORE writing the doc
• Use documents as records, not replacements for dialogue
• If it takes more than one page to explain, you haven’t understood it yet
• Prefer synchronous communication for complex topics

The Anti-Pattern

You’re violating this pillar when you:

• Write PRDs as your first step
• Hide behind documents to avoid difficult conversations
• Measure productivity by pages written
• Send a doc when you should pick up the phone

The Mantra

“The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw

Talk first. Document later.